Payment Policy

Welcome to Quotex Pakistan. This Payment Policy explains all the terms and conditions that apply to financial transactions carried out on our platform, including deposits, withdrawals, applicable fees, refund conditions, and security protocols. By registering and using Quotex, you confirm that you have read and agreed to every provision stated in this policy.

Our primary goal is to ensure that every transaction on Quotex is handled in a manner that is fast, transparent, and completely secure. We are committed to giving every Pakistani trader a reliable and seamless payment experience from day one.

Accepted Payment Methods

Quotex supports a broad range of payment options to make deposits and withdrawals as convenient as possible for traders across Pakistan. We continually work to expand and improve our payment infrastructure to better serve our growing community.

The following payment methods are currently available on the platform:

• Bank Transfer (IBFT): Direct bank-to-bank transfers supported through major Pakistani banks
• JazzCash: Instant deposits and withdrawals via JazzCash mobile wallet
• Easypaisa: Quick and reliable transactions through the Easypaisa platform
• Debit Cards: Visa and Mastercard debit cards issued by Pakistani banks
• Credit Cards: Visa and Mastercard credit cards, subject to bank authorization
• Cryptocurrency: Select cryptocurrencies are accepted; please check the deposit section for currently supported coins
• E-Wallets: Other approved digital wallets connected through our payment gateway

Please note that the availability of specific payment methods may depend on your region, account verification status, or applicable financial regulations in Pakistan. reserves the right to add or remove any payment method at any time without prior notice.

Deposit Policy

Funding your account is a quick and secure process. Before you can begin live trading, your account must be funded using one of the accepted payment methods listed above. All deposits must be made from a payment method that is registered in your own name, in full compliance with our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.

Minimum Deposit Amount

The minimum deposit on Quotex Pakistan is PKR 500. This low entry point is designed to make trading accessible to beginners and experienced traders alike. There is no maximum deposit limit, although large deposits may require additional identity verification as part of our compliance obligations. Users depositing high amounts may be asked to submit supporting financial documentation.

Deposits made via cryptocurrency will be converted to the equivalent PKR value at the time of the transaction, based on the prevailing exchange rate displayed on the Quotex platform at that moment.

Deposit Processing Time

Most deposits are credited to your account instantly or within a short period after successful payment confirmation. Below are the estimated processing times for each payment method:

• JazzCash / Easypaisa: Instant to 15 minutes
• Bank Transfer (IBFT): 15 minutes to 4 hours
• Debit / Credit Cards: Instant to 1 hour
• E-Wallets: Instant to 30 minutes
• Cryptocurrency: 15 minutes to 1 hour, depending on blockchain confirmation speed

If your deposit has not appeared in your account within the expected timeframe, please contact our support team and provide your transaction reference number. Do not make a duplicate payment without first confirming the status of your original transaction.

Withdrawal Policy

Quotex is fully committed to ensuring that traders can access their earnings quickly and without unnecessary complications. All withdrawals are processed through our secure payment system and must meet our verification and compliance requirements before being approved.

Withdrawals can only be made to an account or payment method that is registered in the same name as the Quotex account holder. Third-party withdrawals are strictly prohibited. Your account must also be fully verified before any withdrawal request can be processed.

Minimum Withdrawal Amount

The minimum withdrawal amount on Quotex is PKR 2800. Requests below this threshold will not be processed. A daily maximum withdrawal limit may also apply, depending on your account tier and verification level. Please log in to your account dashboard to view the current limits applicable to your account.

Traders with verified professional accounts or higher account tiers may qualify for increased withdrawal limits. Contact our support team for details on how to upgrade your withdrawal access.

Withdrawal Processing Time

Once your withdrawal request has been reviewed and approved by the Quotex team, the following estimated timeframes apply:

• JazzCash / Easypaisa: Within 24 hours on business days
• Bank Transfer (IBFT/NEFT): 1 to 2 business days
• E-Wallet Withdrawals: Within 24 hours on business days
• Cryptocurrency Withdrawals: 1 to 3 business days, subject to blockchain processing

Verification Requirements for Withdrawal

To comply with the State Bank of Pakistan (SBP) guidelines and international financial regulations, all withdrawal requests are subject to identity verification. You may be required to submit the following documents:

• Government-Issued Photo ID: CNIC, NICOP, Passport, or any valid national identity document
• Proof of Address: A recent utility bill, bank statement, or any official document confirming your current residential address
• Bank Account Proof: A cancelled cheque leaf or bank statement confirming your account number and title
• Selfie Verification: A live selfie or a clear photo of yourself holding your identity document
• Source of Funds Declaration: Required for large withdrawal requests to confirm the origin of your funds

Failure to submit accurate and complete documents may result in delays or outright rejection of your withdrawal request. Reserves the right to request additional documentation at any point to fulfill its ongoing compliance obligations.

Fees and Charges

Quotex is committed to maintaining a transparent and competitive fee structure. Below is a complete breakdown of fees that may apply to transactions on our platform:

• Deposit Fees: Quotex does not charge any fees for standard deposits. However, your bank or mobile wallet provider may apply their own service charges.
• Withdrawal Fees: A small processing fee may apply depending on your chosen withdrawal method. The exact fee will always be displayed clearly before you confirm your request.
• Currency Conversion Fees: If a transaction involves currency conversion such as cryptocurrency to PKR a conversion fee may apply based on the prevailing exchange rate.
• Inactivity Fee: Accounts that remain completely inactive for 90 or more consecutive days may be subject to a monthly inactivity charge. Quotex will notify you via email before this fee is applied.
• Chargeback Fee: If a user initiates an unauthorized chargeback or payment dispute, a chargeback handling fee will be applied to the Quotex account.

All fees are subject to periodic review and change. Quotex will inform users of any significant updates to the fee structure with reasonable advance notice. The most current fee schedule is always available in your account dashboard under the Fees and Charges section.

Transaction Security

The security of every financial transaction on Quotex is our highest priority. We deploy a multi-layered security framework to protect your funds and personal information at all times.

Security Measures in Place

• 256-Bit SSL Encryption: All data transmitted between your device and Quotex servers is encrypted using advanced SSL technology, keeping your financial information fully private.
• Two-Factor Authentication (2FA): We strongly recommend activating 2FA on your Quotex account to add an extra layer of protection against unauthorized access.
• Real-Time Fraud Detection: Our platform uses intelligent fraud monitoring algorithms to detect and flag suspicious transactions instantly.
• PCI-DSS Compliance: Quotex payment systems comply with Payment Card Industry Data Security Standards for the safe handling of all card information.
• Segregated Client Funds: Your deposited funds are held in accounts that are completely separate from Quotex operating funds, ensuring your money is protected under all circumstances.

Your Responsibility

While Quotex takes every measure to protect your account, you are also responsible for safeguarding your login credentials. Never share your password, OTP, or payment details with anyone. Quotex will never ask for your password or OTP via phone call, email, or live chat under any circumstances.

Failed or Delayed Transactions

In some cases, a deposit or withdrawal may fail or take longer than expected due to technical issues, network problems, or third-party delays. The following guidelines apply in such situations:

• Failed Deposits: If your deposit fails and the amount has already been debited from your account, the funds will typically be returned to your original payment method within 5 to 7 business days, depending on your bank’s internal policies.
• Delayed Withdrawals: If your withdrawal exceeds the expected processing time, please wait an additional 24 hours before contacting support, as some delays originate from third-party payment processors.
• Balance Discrepancies: If you notice any discrepancy in your Quotex account balance after a transaction, take a screenshot and contact our support team immediately with full transaction details.

Quotex is not liable for transaction failures caused by incorrect payment details entered by the user, banking system outages, or force majeure events outside our control. Our support team is available 24/7 to assist you with any transaction-related concern. Please have your transaction ID or reference number ready for faster resolution.

Refund Policy

Quotex operates as a live financial trading platform. Refunds are therefore governed by specific conditions and are not applicable in all situations. Please review the following carefully:

Trading Losses

Losses resulting from trading activity on Quotex are not eligible for a refund. All trades are executed based on real market conditions and the independent decisions of the user.

Erroneous Deposits

If you have deposited more funds than intended or made a deposit in error, please contact our support team within 24 hours of the transaction. We will review your request and process a refund if the funds have not yet been used in any trading activity.

Duplicate Transactions

In the event of a duplicate payment caused by a technical error on our end, a full refund of the duplicate amount will be issued after verification and confirmation by the Quotex team.

Unauthorized Transactions

If you believe that an unauthorized transaction has occurred on your account, report it to us immediately. Our security team will investigate the matter and, if the claim is validated, issue a full refund within the applicable timeframe.

Platform Errors

In the rare event that a technical error on the platform results in an incorrect deduction or improper transaction, we will investigate and resolve the matter within 7 to 10 business days.

All refund requests must be submitted through our official support channel. Approved refunds will always be credited back to the original payment method used for the transaction. Refunds to third-party accounts or alternate payment methods are not permitted under any circumstances.

Changes to This Payment Policy

Quotex reserves the right to update, revise, or modify this Payment Policy at any time. Changes may be made in response to:

• Updates in Pakistani financial laws and regulations
• Changes in our internal business operations or procedures
• Introduction of new payment methods or platform features
• Recommendations from financial regulatory or compliance bodies

Any significant changes to this policy will be communicated to users via email or through a prominent notice on the platform. It is your responsibility to review this page regularly to remain informed about the latest terms. Continued use of Quotex following any updates constitutes your acceptance of the revised Payment Policy.

If you do not agree with any changes to this policy, please stop using the platform and contact our support team to close your account and withdraw any remaining funds.

Contact and Support

For any questions, concerns, or assistance related to payments, deposits, withdrawals, or refunds on Quotex Pakistan, please get in touch with our dedicated support team:

• Platform: Quotex
• Support Email: abuse@quotex.io
• Support Availability: 24 hours a day, 7 days a week
• Company: SOFT HORIZON LTD., #10 Manoel Street, Castries, Saint Lucia