Privacy Policy

Welcome to Quotex  your trusted online trading platform in Pakistan. We are fully committed to safeguarding the privacy and personal information of every visitor, registered user, and active trader who uses our platform. This Privacy Policy has been prepared to give you a complete and transparent understanding of how we collect, use, protect, and manage your information.

By accessing or using Quotex, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform immediately.

General Provisions

Our Commitment to Your Privacy

At Quotex, we fully understand that our Clients — referred to in this document as “you” or “the Client” — place great value on their personal data and expect it to be handled with the highest level of care, responsibility, and confidentiality. We take that expectation seriously.

Safe and Secure Data Processing

Quotex invests in advanced security infrastructure and industry-standard practices to ensure that your information is processed in the safest possible environment. Every measure is taken to prevent unauthorized access, data leaks, or misuse of your personal information.

Scope of This Policy

This Privacy Policy governs the collection, use, storage, and disclosure of personal and non-personal information gathered through the Quotex website, mobile applications, trading platforms, and all related digital services operated by the Company.

Your Agreement

By agreeing to our Service Agreement, you simultaneously agree to all provisions outlined in this Privacy Policy. It is assumed that you have read this policy in full, that you understand its contents, and that all actions you take on our platform represent your ongoing acceptance of this policy and any future updates to it.

Types of Information We Collect

We collect two broad categories of information: Personal Information that can identify you directly, and Depersonalized Information that is anonymous in nature.

Personal Information

Personal Information refers to any data that can be used to identify you as an individual. This includes the following sub-categories:

Registration Data

When you create an account on Quotex, you are required to fill in specific fields including but not limited to:

• Full name
• Phone number and contact details
• Residential and registered address
• Account currency preference
• Login credentials (username and password)

Verification and Supporting Documents

Quotex reserves the right to verify your identity and financial standing by requesting official documents. These may include:

• Government-issued identity documents (CNIC, passport, etc.)
• Proof of address (utility bills, bank statements)
• Tax documentation
• Documents confirming ownership of funds
• Trading experience records and risk assessment forms

This verification process ensures full regulatory compliance and protects all parties from fraudulent activity.

Device and Technical Data

We may collect personal data directly from the devices you use to access Quotex. This includes:

• Geolocation data
• Device-specific unique identifiers
• IP addresses
• Device type and operating system version

Depersonalized (Anonymous) Information

This category includes non-identifiable data that we gather automatically when you use our services. It cannot be traced back to any specific individual.

Technical Information

This includes data related to your software and device environment, such as:

• Browser type and version
• Operating system
• Domain name
• Preferred language settings

We use this data to optimize server performance and improve your browsing experience on Quotex.

Analytical Information

We track how you interact with our platform, including:

• Pages visited and time spent on each page
• Clicks and link interactions
• Feature usage patterns
• Session recordings (anonymous)

This helps us identify bugs, fix errors, and continuously improve Quotex platform performance.

Statistical Data

Aggregated, depersonalized statistics may be collected and used internally or shared with other Clients. Examples include:

• Most popular trading assets on Quotex
• Best-performing time windows for trades
• General transaction history trends

Fully Anonymized Information

Quotex may classify and restructure data in a manner that makes it impossible to identify any individual user. This type of anonymized statistical information may be used or disclosed without restriction under this Policy.

How We Use Your Information

Purposes of Data Use

Your personal data is used exclusively for legitimate business purposes. Quotex does not sell, rent, or misuse your information. The specific purposes for which we use your data include:

• Providing and delivering Quotex trading services and platform features
• Creating and managing your individual Quotex trading account
• Verifying your identity for secure platform access
• Assessing your trading experience and risk profile
• Sending notifications about Quotex platform updates and service changes
• Promoting Quotex services and those of our verified partners
• Responding to your inquiries, complaints, and support requests
• Detecting and preventing fraud, money laundering, and financial crimes
• Ensuring compliance with applicable laws and Quotex policies
• Executing court orders and government authority requests
• Fixing system errors and technical malfunctions
• Conducting Quotex advertising and targeted marketing campaigns
• Analyzing and improving the overall Quotex user experience
• Understanding user interests and behavioral trends

Data Sharing with Authorized Representatives

We do not transfer your confidential information to unauthorized third parties. However, your data may be disclosed to authorized representatives of Quotex for the following purposes:

• Improving and supporting Quotex platform services during your trading sessions
• Managing marketing materials in line with Quotex promotional policies
• Authenticating your identity for security purposes
• Analyzing system performance and correcting errors
• Account verification and KYC compliance
• Secure data storage and processing

Authorized representatives may include subsidiaries, partner companies, technology service providers, and affiliated organizations, all of whom are bound by strict confidentiality obligations.

Legally Required Disclosures

Quotex reserves the right to disclose your information without prior notice in situations that are deemed necessary, including:

• Compliance with applicable local and international laws
• Fulfilling judicial orders or requests from regulatory authorities
• Preventing illegal, fraudulent, or abusive conduct
• Protecting the rights, safety, and property of Quotex, its users, or third parties
• Defending against legal claims made against Quotex

Third-Party Websites

If you navigate away from Quotex to third-party platforms, the privacy policies of those websites will apply. We are not responsible for the data practices of external sites, and we recommend reviewing their respective privacy policies independently. The presence of links on our platform does not imply Quotex’s endorsement of any third-party website.

Information Retention Period

Updating Your Personal Data

You may update or correct your personal data at any time by submitting a request to us at: abuse@quotex.io. We will process your request promptly and make the necessary changes.

Requesting Data Deletion

You have the right to request the deletion of your personal data by contacting Quotex at abuse@quotex.io. Please note the following exceptions:

• Transaction history records are retained as required by applicable law
• Data necessary for regulatory compliance cannot be deleted upon request
• Information required to resolve ongoing disputes will be retained until resolution

Default Retention

If no deletion or update request is received, Quotex reserves the right to retain Client information for the duration deemed necessary based on:

• Applicable legal requirements
• Fulfillment of the Service Agreement
• Ongoing service delivery and platform operations
• Contract enforcement and dispute resolution

Data Correction by Quotex

Quotex reserves the right to edit or remove any information that is found to be inaccurate, incomplete, or no longer relevant — at any time and without prior notice to the Client.

Data Protection and Security

Security Technologies We Use

Quotex deploys specialized security technologies and industry-standard protocols to maintain the confidentiality of your information and protect it from unauthorized access. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and Quotex servers is fully encrypted
• Strict Access Controls: Only authorized Quotex personnel can access sensitive Client data
• Firewalls and Intrusion Detection Systems: To monitor and block malicious access attempts
• Regular Security Audits: Periodic reviews to identify and address potential vulnerabilities
• Secure Server Hosting: Quotex infrastructure is hosted on highly secured, enterprise-grade servers

Limitations of Liability

While Quotex takes every reasonable precaution, the Company cannot be held responsible for unauthorized access by third parties who gain entry through illegal means. No internet-based platform can guarantee 100% absolute security. We encourage you to protect your Quotex login credentials and never share them with others.

Reporting a Security Breach

If you suspect that your confidential information on Quotex has been exposed or that unauthorized access has occurred, please contact us immediately at abuse@quotex.io. Describe the situation in as much detail as possible so our team can investigate and respond effectively.

Cookies Policy

What Are Cookies?

Cookies are small data files containing anonymous and unique identifiers that are sent from the Quotex website to your device (mobile, tablet, or desktop) when you visit our platform. These files are stored on your device and help us recognize you on return visits.

How Quotex Uses Cookies

Quotex uses cookies to:

• Identify returning visitors and remember your account preferences
• Determine the most visited and popular pages on the Quotex platform
• Create the most efficient and user-friendly trading interface
• Monitor session activity and analyze platform performance

Types of Cookies Quotex Uses

Permanent Cookies

These cookies remain on your device even after your browser is closed. They are used solely by Quotex and remain active for a defined period. They allow us to remember who you are and display your preferences when you return to the platform.

Session Cookies

These are temporary cookies that exist only while your browser is open. Once you close the browser, session cookies are automatically deleted. They are used to maintain continuity during a single Quotex trading session.

Third-Party Cookies

Certain third-party services — such as analytics tools, advertising networks, and social media integrations — may place their own cookies on your device for the purpose of tracking browsing behavior, monitoring site traffic, and delivering targeted advertisements relevant to Quotex.

Managing Your Cookie Preferences

You have the right to block or delete cookies through your browser settings. Here is how to do it:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy and Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions

Please note that blocking cookies may limit the functionality of certain features on Quotex, and your online trading session may be restricted as a result.

Advertising

Advertising on Quotex

While using the services of Quotex, you may encounter advertising content, including targeted advertisements tailored to your interests and browsing behavior.

Third-Party Advertising Partners

Quotex may engage third-party advertising providers to display promotional content. These partners may receive depersonalized data about our users to:

• Measure the effectiveness and reach of Quotex advertising campaigns
• Identify the interests and preferences of the Quotex user base
• Deliver more relevant and personalized advertisements

No personally identifiable information is shared with advertising partners without your explicit consent.

Marketing Communications

How Quotex Uses Your Data for Marketing

Quotex may use your personal data — independently or through trusted third parties — to send you promotional and informational content about:

• Quotex platform features, updates, and new trading tools
• Products and services offered by our verified Quotex affiliates and partners
• Exclusive Quotex marketing offers, bonuses, and promotions

Your Right to Opt Out

You have the right to opt out of Quotex marketing communications at any time. To unsubscribe from our mailing list, send your request to: abuse@quotex.io

Upon receiving your request, we will promptly remove your email address from the Quotex marketing list. Please note, however, that:

• We cannot guarantee immediate removal from communications sent by Quotex affiliate partners
• You may need to unsubscribe separately from affiliated organizations’ marketing channels

Your Consent

By accessing and using Quotex, you acknowledge and agree that the Company has the right to collect, process, and share your information with trusted partners for marketing purposes, as outlined in this policy.

Corporate Transactions

Business Mergers, Sales, and Transfers

In the event that Quotex undergoes a significant corporate event — such as a business sale, merger, acquisition, or asset transfer — your personal data may be transferred to the relevant authorized third parties involved in the transaction.

Any organization that receives your data as a result of such a transaction will be required to accept and comply with all rights and obligations outlined in this Quotex Privacy Policy.

Children’s Privacy

Quotex is a financial trading platform intended exclusively for users who are 18 years of age or older. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has registered or provided data on Quotex without your consent, please contact us immediately at abuse@quotex.io.

We will take immediate steps to verify and permanently delete any data associated with a minor from Quotex systems.

Changes to This Privacy Policy

Right to Amend

Quotex reserves the right to update, revise, or modify this Privacy Policy at any time without prior notice. All changes will be reflected on this page with an updated effective date.

Your Responsibility to Stay Informed

By using Quotex, you agree to monitor this page for updates. Continued use of the Quotex platform following any changes to this policy constitutes your acceptance of the revised terms. It is recommended that you review this page periodically to stay fully informed.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, your personal data, or how Quotex handles your information, please reach out to us through the following channels:

• Platform: Quotex
• Company Name: SOFT HORIZON LTD. (International Commercial Company)
• Email Address: abuse@quotex.io